Griffin Training | Solutions For A Modern Workforce


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Please Note: All our courses can be tailored to your organisation’s specific needs. Many of our clients select modules from different courses for their unique requirements. If a course does not match your requirements exactly please feel free to contact us and we will adjust the content at no additional cost.
All our courses can be tailored to your organisation’s specific needs

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Standing in the Gap Training Course

The supervisor, as a middle-bottom manager, stands in the gap between staff and middle-upper management. It is the supervisor’s role to supervise the activities undertaken by staff and to ensure that senior manager’s instructions are communicated and transformed into action. This “standing in the gap” requires special skills. This course is designed to give supervisors the skills necessary to act in a mediating role between upper management and staff.

Objectives:

  • To fully understand the role of the supervisor
  • To gain the knowledge and skills necessary to mediate instructions
  • To gain the knowledge and skills necessary to liaise with staff and management

Content:

  • The Role of the Supervisor
  • The Complexities of “standing in the gap”
  • Mediation Strategies and Skills
  • Vertical Leadership Skills
  • Communication, Too Much/Too Little
  • Getting Things Done
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